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| ||Matthew Fehling|
Matthew M. Fehling is the President and CEO of the Better Business Bureau Serving Central, Northern and Western Arizona (BBB). Matthew joined the Greater Arizona BBB in 2004 as Executive Vice President and was then appointed to his current role in 2006. He has earned a Bachelor of Science degree from Virginia Commonwealth University's School of Mass Communications.
Prior to joining the Greater Arizona BBB, Matthew served in several roles at BBBs across the country including the Council of Better Business Bureaus (CBBB). He currently serves on the CBBB Executive Board where he is responsible for multiple, system-wide initiatives. He is an honorary board member of the Phoenix Advertising Club, immediate past president of the Valley of the Sun Kiwanis Club and former member of the Arizona Registrar of Contractors Consumer Advisory Network.
V.P. of Communications
Felicia N. Thompson is Vice President of Communications for Better Business Bureau of Central, Northern and Western Arizona (BBB). She earned a Bachelor of Science degree in Journalism from The University of Arizona in Tucson and also holds a Masters of Business Administration from the University of Phoenix.
At BBB, Felicia oversees the marketing and communication department, which is responsible for overall communications, marketing and outreach. As BBB’s spokesperson for local and national television, radio and print media, Felicia provides reliable, accurate information for all areas of focus.
Director, Yavapai County Office
Mary Hawkes is Director of the Yavapai County Branch Office of the Better Business Bureau of Central, Northern and Western Arizona.
She has a Bachelor of Arts degree in Education. She has worked primarily in social services; community relations and outreach; and community education.
Mary has worked for BBB for eleven years since the Yavapai Branch Office opened in 2002. She coordinates BBB services for the branch office in Prescott providing: presentations on marketplace issues for consumers and businesses; direct communication with consumers and businesses regarding inquiries; and contact for Northern Arizona television, radio and print media.
Community Relations Specialist
Myriam Cruz is the Community Relations Specialist for the Better Business Bureau of Central, Northern and Western Arizona. Myraim has earned a Bachelor of Science in Marketing and Advertising from Northern Arizona University in Flagstaff, Arizona.
As a Community Relations Specialist for BBB, Myriam plays a vital role in the development and translation of communication materials ensuring the message of ‘trust’ that represents BBB is shared with the community. Fostering relationships with local and national Spanish-language media and local organizations is another important part of her role.
Director, Yuma County Office
Janet Torricellas is Director of the Yuma County Branch Office of the Better Business Bureau Serving Central, Northern & Western Arizona. For more that six years, she held various positions with the Phoenix office before spearheading BBB's Yuma outreach.
As director, Janet coordinates and provides local educational presentations on marketplace issues to both consumers and businesses. Janet has also established a strong presence of BBB throughout the community by forging strong relationships with local media outlets and organizations. Additionally, she takes a leading role in the development and translation of educational materials shared with the community.