Executive OfficeMatthew Fehling, President/CEO
Noelle Rooke, Executive Assistant
Finance & Administration
Helen Esquilin, Director of Finance & Administration
BBB FoundationErin Harshfield, BBB Foundation Director
Communications
Felicia Thompson Vice President of Communications
Faustine Chan, Communications Specialist
Myriam Cruz, Community Relations Specialist*
Rachel Harner, Creative Services Manager
BBB Accreditation Promotion
Chad Frank, Director of Digital Services and Brand Development
Katie Schaab, Community Marketing Executive
April Ray, Community Marketing Executive
BBB Accredited Business Services
Koriann Morales, Vice President of BBB Services
Quality Control
Esenia Solano, Quality Assurance Manager*
Crystal Nolen, Accounting Manager
Brenda Oropeza, IT Coordinator*
Brian Lawler, BBB Accreditation Analyst
David Stauffer, BBB Accreditation Analyst
Denisse Fontes, BBB Accreditation Analyst
Operations Dispute Resolution (DR) Marissa May, Manager of Dispute Resolution Services
Andrea Garcia, DR Specialist / Alternative DR Coordinator
Ashley Harris, DR Consultant
Alexandria Nock, DR Consultant
Carol Dockstader, Special Projects Assistant
Lyndsey Mullens, DR Consultant
Marilyn Huffman, DR Consultant
Marissa Fellows, DR Consultant
Samantha Oberdank, DR Consultant
Investigations & Advertising Review Dory Gosar, Trade Practices and Investigations Manager
Caroline Mendes, Trade Practices & Investigations Specialist
Catherine Ralls, Trade Practices & Investigations Specialist
Customer Service
Earline Adams, Office Coordinator
Helen Grayek, CS Representative
BBB Accreditation
Tony Barlow, Business Relations Director
Business Relations Nichole Winfield, Business Relations Liaison
Marc Manzi, BBB Accredited Business Representative
Alia Zaidi, Business Relations Representative
Brad Pierzchalski, Business Relations Representative
Cesar Montiel, Business Relations Representative
Christian Welp, Business Relations Representative
Felicha De La O, Business Relations Representative
Gina Benavides, Business Relations Representative
James Ebersohl, Business Relations Representative
Lisa Davis, Business Relations Representative
Pam Whitaker, Business Relations Representative
Ruth Ann Laurila, Business Relations Representative
Shelly Standing, Business Relations Representative
Stephen Farinella, Business Relations Representative
Steve Leal, Business Relations Representative
Suzanne Hayes, Business Relations Representative
Yavapai County Branch Office
Mary Hawkes, Director
Liz Rogers, Customer Service Representative
Yuma Branch Office
Janet Torricellas, Director*
* Denotes Spanish Language Contacts
