Executive OfficeMatthew Fehling, President/CEO
Noelle Manley, Executive Assistant
BBB FoundationErin Harshfield, BBB Foundation Director
Communications
Felicia Thompson Vice President of Communications
Faustine Chan, Communications Specialist
Myriam Cruz, Community Relations Specialist*
Rachel Harner, Creative Services Manager
BBB Accredited Business Services
Koriann Morales, Vice President of BBB Services
Quality Control
Patti Baca, Quality Assurance Specialist
Crystal Nolen, Accounting Manager
Brenda Oropeza, IT Coordinator*
Esenia Solano, BBB Accreditation Analyst*
David Stauffer, BBB Accreditation Analyst
Nichole Winfield, Quality Assurance Specialist
BBB Accreditation Promotion
Cathy French, Retention and Advertising Promotion Director
Marc Manzi, BBB Accredited Business Representative
Samantha Marquis, Community Sponsorship Marketing Exec.
Katie Schaab, Community Sponsorship Marketing Exec.
Finance & Administration
Helen Esquilin, Director of Finance & Administration
Operations
Carrie Lorimer, Director of Operations
Jack Hudock, Standards and Practices Specialist
Customer Service Earline Adams, Office Coordinator
Helen Grayek, CS Representative
Dispute Resolution Marissa May, Manager of Dispute Resolution Services
Andee Rodriguez, DR Consultant
Arianna Kadlub, DR Consultant
Caitlin Denning, DR Consultant
Carol Dockstader, Special Projects Assistant
Clarissa Oliva, DR Consultant
Marilyn Huffman, DR Consultant
Investigations & Advertising Review Dory Gosar, Trade Practices and Investigations Manager
Catherine Ralls, Trade Practices & Investigations Specialist
BBB Accreditation
Cathy French, Retention and Advertising Promotion Director
Karen Russell, Business Relations Assistant
Business Relations Gina Benavides, Business Relations Representative
Joseph Cohen, Business Relations Representative
Stephen Farinella, Business Relations Representative
Joe Hathoot, Business Relations Representative
Suzanne Hayes, Business Relations Representative
Ruth Ann Laurila, Business Relations Representative
Steve Leal, Business Relations Representative
Cesar Montiel, Business Relations Representative*
Ken Schwarz, Business Relations Representative
Brad Pierzchalski, Business Relations Representative
Shelly Standing, Business Relations Representative
Christian Welp, Business Relations Representative
Pam Whitaker, Business Relations Representative
Yavapai County Branch Office
Mary Hawkes, Director
Liz Rogers, Customer Service Representative
Yuma Branch Office
Janet Torricellas, Director*
* Denotes Spanish Language Contacts