Consumers across the country report receiving $1,400 travel check vouchers from “US Airlines” that claim to be good for two round trip tickets to anywhere in the continental U.S. The problem is “US Airlines” does not exist.
A website associated with the vouchers, TravelAndDeals.com, currently has an “F” rating with BBB due to 73 complaints and failure to respond to 35 of those complaints. The “F” rating is also reflective of advertising issues found by BBB, which violate BBB’s Code of Online Business Practices regarding full disclosure of offer details. While they do not have an impact on the company’s rating, a number of negative customer reviews have also been submitted to BBB online.
“Although no Arizona residents have filed complaints with our office, we have confirmed local residents received these fake checks by mail,” BBB Vice President of Communications Felicia Thompson said. “Arizona residents claim the vouchers were postmarked from Phoenix and Scottsdale, Arizona.”
In addition to receiving check vouchers from US Airlines, some consumer complaints allege receiving vouchers from “American Airways,” which also does not exist. According to TravelAndDeals.com’s BBB Business Review, the company also uses the names Travel and Deals, Travel Awards, Travel Awards Division, Travel Union, Universal Travel Deals, and United Airways.
“This situation is a clear example of why we need to pay attention to the small details when it comes to unsolicited direct mail. The airline names being used are extremely similar to legitimate airlines, causing major confusion for consumers,” Thompson said.
BBB has made numerous attempts to reach the principals of this company to discuss the claims made in the direct mailer, but has not received a reply. BBB was also unable to identify a physical location for the business. However, BBB recently discovered that the company behind the fake airline vouchers might be located in Oregon.
Local residents who receive this or a similar airline check voucher from a nonexistent airline are strongly encouraged to shred the document and reminded not to provide personal information to anyone associated with the mailing.
About BBB Serving Central, Northern & Western Arizona
BBB is an unbiased organization that sets and upholds high standards for fair and honest business behavior. Businesses that earn BBB accreditation contractually agree and adhere to the organization’s high standards of ethical business behavior. Incorporated locally in 1938, today your BBB serves communities in Central, Northern and Western Arizona, supported by over 10,000 BBB Accredited Businesses. BBB provides objective advice, free business BBB Business ReviewsTM and charity BBB Wise Giving ReportsTM, and educational information on topics affecting marketplace trust.