Better Business Bureau Serving Central, Northern and Western Arizona (BBB) recently challenged the advertising of Tempe based Compass Delivery, which according to consumer complaints, allegedly misrepresents itself to local residents moving into a new home.
Consumers report that Compass Delivery, previously known to BBB as Metro Delivery, leaves behind door hangers and notes at the homes of new residents and implies they have a package to deliver. The note mentions it is the first of three attempts and prompts the resident to call the company to reschedule the delivery.
According to complaints filed with BBB, when the resident calls to reschedule the delivery, the company refers to itself as a “welcome wagon” and asks if the resident has just purchased their home. Consumers allege the company refuses to provide any further information about itself when the package delivery is mentioned. Instead, consumers allege Compass Delivery asks for an email address and a time when the resident will be home to deliver coupons from local merchants. BBB has also received claims that the company tries to sell home security systems.
“There are several things that concern us in the situations we’ve learned about. The company’s name along with the delivery message left at the door implies there is an actual package to be delivered. This form of advertising is very misleading if the company’s true intent is to provide or sell other services,” said Dory Gosar, Trade Practices & Investigations Manager.
BBB initiated an advertising review challenge against Compass Delivery last month and requested the company substantiate its claims as stated in the complaints. BBB has yet to receive a response from the company and has received returned mail from the Tempe address on file.
“At this point, we are not clear whether the company has gone out of business, moved to a new location or changed its name again to target more new residents,” Gosar said.
BBB urges consumers to research unknown businesses that solicit door-to-door and leave offers behind by visiting arizonabbb.org or calling 602-264-1721.
About BBB Serving Central, Northern & Western Arizona
BBB is an unbiased organization that sets and upholds high standards for fair and honest business behavior. Businesses that earn BBB accreditation contractually agree and adhere to the organization’s high standards of ethical business behavior. Incorporated locally in 1938, today your BBB serves communities in Central, Northern and Western Arizona, supported by over 9,600 BBB Accredited Businesses. BBB provides objective advice, free business BBB Business ReviewsTM and charity BBB Wise Giving ReportsTM, and educational information on topics affecting marketplace trust.